1. Overview
pi-Rate provides digital subscription-based access to daily market data and Excel screeners.
Because access to digital content is delivered immediately upon activation, all payments are non-refundable once access has been granted.

2. Trial Period
A 14-day free trial may be offered.
During this period, you may cancel anytime with no charge.
After the trial, your subscription automatically renews at the standard monthly rate unless cancelled before renewal.

3. Exceptions
Refunds may be issued only in exceptional cases, such as:

• Duplicate payments,
• Technical issues preventing access that cannot be resolved within 7 days,
• Fraudulent or unauthorized transactions.

All refund requests are reviewed individually and processed through our payment partners (Paddle or PayPal).

4. How to Request a Refund
To request a refund, please contact us at info@getpirate.io within 7 days of the transaction date.
Please include your payment email and order ID for faster processing.

5. Contact Information
If you have any questions about this Refund Policy, contact us at: info@getpirate.io